2018 Terms and Conditions
Billing and Payments
All prices are stated in US dollars and are subject to change without notice. Prices are suggested and possession of our price lists does not guarantee the right to purchase parts at those prices. Phenix may at its discretion offer special discounted pricing and sales on product, including but not limited to, new products, overstock, or discontinued parts. Special discounts or price changes may not be used for previously purchased goods.
Payment: Method of payment available to customers
- Credit Card – Visa, MasterCard, American Express
- Wire Transfer – all invoices subject to $35 surcharge
- Open Terms – Net from date of invoice based on credit approval
All delinquent accounts may have a service charge of $25 per month added to the past due balance. Shipments will not be made to any delinquent account until the outstanding balance is PAID IN FULL, including service charges where applicable. Any account that is past due for more than sixty (60) days may be turned over for collection. Collection fees incurred will be paid by the debtor. Failure to maintain balances within terms may result in revocation of open terms.
Orders may be placed in any of the following ways:
- Via Email – send all email orders to firstname.lastname@example.org
- Via Fax – our fax number is (951) 848-0761
- Via Telephone – our order desk number is (951) 780-9330 option 2.
For accuracy purposes, we recommend orders be submitted in writing by either fax or email. Please make sure all PO numbers are clearly noted on the order.
Order department hours are 8:00am to 4:30pm PST. Please allow up to 3 business days to process and ship orders, however every attempt will be made to ship all orders sooner. Orders for same day or rush shipment should be placed by 1:00pm PST that day.
It is our policy to hold backorders for sixty (60) days or until the customer advises to cancel backorders. Backorders will ship as soon as they become available.
Phenix makes every effort to accommodate our distributor requests for new or custom products. Because of the nature of manufacturing, we are not able to accept returns for specially made product and all sales will be considered FINAL. We may also require a minimum quantity / dollar amount for special orders.
Hose orders cut to length are considered special order and are NOT returnable
We are always striving to improve our product line. Therefore, manufacturer reserves the right to change product design without notice. Changes may include cosmetic, dimensions, flow, markings, color variations, and more.
Orders are shipped FOB from the nearest Phenix Warehouse with available stock. Freight will be shipped via common carrier prepaid and added to customer invoice. Requests by customers for specific carriers will be honored when possible on freight collect shipments.
Prepaid freight for Phenix dealers available for orders of $1200 or more purchased at one time of any mix of product, via surface transportation within the continental US to a single destination. Phenix reserves the right to select method of transportation. Those orders not meeting the minimum dollar amount will be shipped ‘pre-paid and add’. Phenix will make every effort to give a courtesy call if the order amount is close to meeting our freight pre-paid level.
International shipments will be shipped in the most efficient shipping method possible at Phenix’s discretion. Customer is free to arrange, and advise Phenix, of a US based freight forwarder of their choice.
Drop Ship Policy
Orders under $50 shipped to an address other than that of originating customer address are subject to additional $10.00 drop ship fee per order, per ship-to location order. Drop shipping is not available for international shipments. Standard freight policy will apply to drop ship orders.
Shipping Errors / Damage
Errors are required to be reported within two (2) business days. Merchandise should be returned only after receiving written authorization and an RMA number. Please ship prepaid, indicate assigned RMA# on each carton, and include a copy of freight bill for credit.
Always check the condition and carton count against the packing slip provided. Damages to shipment must be claimed to with the freight company at the time of delivery. Title passes to buyer when the merchandise is picked up by the carrier at the facility in Riverside, CA. Therefore it is important that claims be made at the time of delivery. If Phenix selected the carrier, we will issue credit to the customer and submit a claim to the carrier providing customer notifies Phenix with two business days of the damage. If customer selected carrier or provided collect account information, it is the customer’s responsibility to file claim for damage with carrier.
All sales are final. Any returned merchandise must be accompanied by a Return Material Authorization or RMA number issued by a Phenix representative. If a product is accepted as a return, replacement parts or house credit will be issued. Cash or credit card refunds are not available. Please ship prepaid, indicate assigned RMA# on each carton, and include a copy of freight bill for credit.
No deductions from payment are to be taken until a written Credit Memo is issued by Phenix Industries. Every effort will be made to issue Credit Memos in a timely manner. Unauthorized deductions will be treated as a partial payment. The customer will be notified if there will be an unusual delay in processing credit.
A maximum of 3% of purchases made during the previous calendar year may be returned. Only one stock adjustment per calendar year is allowed. Customer is responsible for return shipping charges. An RMA# will be issued only after a written list of those products to be returned has been submitted to the factory for approval. All stock adjustments must be accompanied by at least a two for one (2 for 1) offsetting order to avoid restocking fee. All returns are subject to a 20% handling and re-stocking fee. Credit will be issued in a timely manner, so no deductions please.
Minimum Advertised Price (MAP) Policy
The MAP guidelines are applicable to all Retailers and/or Wholesalers who sell Phenix products (purchased either directly from Phenix or through a wholesaler). Authorized Phenix distributors may market, advertise, or offer to sell Phenix products at not less than “Jobber Pricing” as established by Phenix price lists. Phenix will provide its distributors with MSRP and MAP/Jobber price lists on an annual basis or as prices change. Violation of MAP policy may result in suspension or termination of dealership.
No customer may use, apply for or register any trademarks, company names or domain names that are identical or confusingly similar with Phenix’s trademarks, product names or company names without Phenix Industries prior written consent. MAP guidelines are subject to revision, at the sole discretion of Phenix, from time to time.
All products are sold with a one (1) year limited warranty against defects in materials or workmanship. These parts are designed to be used off-road by professional crews in the field of racing. This warranty will not exceed the original purchase price of the goods. Any defective parts should be returned to Dealer where purchased. This warranty does not apply to any products subject to damage in transit, accident or misuse or abuse following the date of original purchase. Phenix Industries will not be liable for loss, damage, or injury from the use of these products. Racing by the nature of the business is a dangerous pursuit and the user is responsible for determining the suitability of the product and assumes all responsibility for its use.